Legal

Privacy Policy

Last updated: 18 September 2026

Who we are

wwwebby (“we”, “us”) operates the ecommerce workspace at wwwebby.co.za, including merchant dashboards, AI agent features, and provisioned storefront tooling for South African merchants.

Information we process

• Account data: email, store name, authentication identifiers (via Amazon Cognito).
• Commerce data: products, orders, and store configuration in your provisioned Medusa instance.
• Usage data: analytics from Umami and infrastructure logs needed to run the service.
• Agent interactions: chat and voice inputs you send to the AI agent so it can perform store actions.

How we use information

• Provide, secure, and improve the wwwebby service
• Provision and operate merchant stores and domains
• Respond to support and contact requests
• Meet legal obligations under POPIA and other applicable law

Sharing

We use infrastructure providers necessary to run the platform (including Cloudflare, AWS, and analytics tooling). We do not sell personal information. We disclose data where required by law or to protect the service and its users.

Retention and security

We retain account and store data for as long as your account is active or as needed to provide the service. We apply access controls, encrypted transport (HTTPS), and tenant isolation appropriate to a multi-tenant SaaS platform.

Your rights (POPIA)

You may request access to, correction of, or deletion of your personal information, and object to certain processing, subject to applicable law. Contact us via the Contact page.

Cookies and similar tech

We use essential session storage for authentication and product features. Analytics may use privacy-oriented scripts (Umami). Marketing cookies are not required to use core product features.

Changes

We may update this policy from time to time. Material changes will be posted on this page with an updated date.