Terms of service

These terms apply between you and wwwebby when you open an account, set up a store, or use anything we provide. By using the service you accept them. If you are accepting for a business, you confirm you are authorised to bind it. Read section 5 and section 6 properly — they decide who is answerable for what your bots do, and what happens to your money.

We provision a real storefront, a product catalogue, an order pipeline and a set of assistants that work inside that store. During the closed beta we are building in the open: features arrive, some get renamed, and a few get taken away while we learn what actually helps merchants. We will not pretend otherwise.

• We do not promise an uptime percentage during the beta. We do promise that a merchant-facing failure gets looked at by a person.
• Beta features may change without notice; anything that would change what you pay, or remove something you are paying for, gets an email first.
• Your slot is capacity-limited. Stores are built onto shared hosts, and a host carries a small number of merchants so that no one store starves the others.

• One account per merchant. Keep your sign-in to yourself — anyone who can log in as you can act as you.
• Tell us straight when you sign up: a real store name, a real contact address, and the business that is actually trading.
• If you think someone else has your credentials, tell us and we will cut access while we sort it out.
• You can close your account at any time. Section 9 says what happens to your data afterwards.

You may not use the platform to:

• sell anything illegal, or anything regulated that you are not licensed to sell;
• sell goods that infringe someone else’s trade mark, copyright or design;
• send unsolicited bulk messages to your customers or to anyone else’s;
• try to break into, overload or extract data from another merchant’s store, or from the platform itself;
• rent or resell access to the platform without an agreement with us;
• use the bots to generate deception — fake reviews, fake order history, or claims about a product you cannot support.

You are also responsible for the rules of anywhere your store plugs into — a payment provider, a marketplace, a courier. Their terms sit on top of ours.

Bots act inside your store on your instructions. What they may do without asking you is decided by the approval settings you leave switched on; anything beyond that comes to you as a decision to make.

• A bot’s output is a draft until it is applied to your store, and applied work is done on your behalf, not instead of you.
• You stay responsible for what you sell, how you price it, what you promise delivery-wise, and what your bots say while acting for you.
• Automated advice can be wrong. If a decision is expensive, check it — that is what the approval queue is for.
• We are responsible for the platform working; you are responsible for the business run on it.

• Prices are in South African rand and are the ones shown on the pricing screen when you chose your plan, including the per-bot charge for additional assistants.
• Billing runs monthly in advance from the day your store goes live. Add-ons and extra bot seats are charged from the moment they are provisioned, not the moment you asked.
• Cancel whenever you like. Your store stays up until the end of the period you have paid for, then goes dormant. There is no cancellation fee and no lock-in.
• If a payment fails we retry, tell you, and suspend the store rather than delete it. Outstanding amounts stay owed.
• Beta pricing is not forever pricing. When your plan’s price changes we give you notice before the change reaches your invoice, and you can leave rather than accept it.

Where VAT applies, amounts shown include it or state that it is added at checkout.

• Your products, images, copy, orders and customer records remain yours. You grant us the licence needed to host, back up and display them so the service works — and nothing beyond that.
• We may use anonymised, aggregated platform measurements (how long provisioning takes, how often a feature is used) to run the business. Individual store content is not published or sold.
• The platform, our branding and the software behind it remain ours. You get a right to use it while your account is open.
• If you build on top of our API, the code you write is yours; the service it talks to is ours.
• Feedback you send us is ours to act on or ignore, and we may ship the idea to every merchant.

How we handle personal information — yours and your customers’ — is in the privacy notice.

A store on wwwebby may depend on services we do not run: payment providers, couriers, marketplaces, model providers, integration brokers. They have their own terms, they can change or fail, and your use of them through your store is your agreement with them. We choose and configure them carefully, and we tell you when one of them is involved in something you are about to rely on.

Either side can end this. You close your account, or we suspend or close it. We will only suspend a store for a reason we can state: non-payment, a legal or regulatory requirement, abuse that puts other merchants or your own customers at risk, or a security problem in the account. Where we are allowed to, we tell you why and give you a chance to fix it before we pull the plug.

After a store closes you get 30 days to take your data out — catalogue, orders, customers — before it is deleted. The retention detail, including what we keep for tax records, is in the privacy notice.

We are liable to you for the service being provided with reasonable care and skill. Neither of us is liable for lost profit, lost sales, lost data you could have backed up, or any other indirect or consequential loss.

Our total liability to you arising from the service is limited to the amount you paid us in the three months before the event that caused the claim. Nothing here limits liability that cannot be limited by law — including for fraud, or for our own negligence in handling personal information.

When we change them in a way that matters, we email you before the change takes effect and say what moved. If you carry on using the store after that date, the new terms are the agreement. The date at the top of this page is the version you are reading.

• These terms are governed by the laws of the Republic of South Africa, and the South African courts have exclusive jurisdiction over disputes.
• If one clause turns out to be unenforceable, the rest of the agreement still stands.
• Neither of us may assign this agreement without telling the other; we may assign it within our own business.
• These terms, together with the privacy notice and the pricing you accepted, are the whole agreement about the service. Nothing said in a chat message is a warranty unless we put it in writing as a change to these terms.
• Tell us about a problem first: hello@wwwebby.co.za. Most disputes here are resolved by someone fixing something.